Sue Hadden Psychotherapy is based at:

Watson House Clinic
23 Oldgate Street
Morpeth
NE61 1QF

Telephone: 07747 482078
Website: www.suehaddenpsychotherapy.co.uk

Throughout this policy, “I”, “me”, and “my” refer to Sue Hadden Psychotherapy.

I may collect and process the following information:

• Your name, email address, and phone number

• Information you choose to share when you contact me via the website, email, or enquiry forms

• Information relevant to therapy enquiries or assessments

• Basic website usage data, such as IP address and browser type

Some of the information you may choose to share relates to your mental health and wellbeing. This is classed as special category personal data under UK GDPR and is handled with additional care and confidentiality.

I only use your personal information for legitimate and necessary purposes, including:

• Responding to enquiries

• Providing psychotherapy or related services

• Arranging appointments

• Maintaining professional records

• Meeting legal, ethical, and professional obligations

I do not use your information for marketing purposes unless you have explicitly asked me to contact you.

Under UK GDPR, I process personal data on the following lawful bases:

• Consent – when you choose to contact me or submit a form

• Legitimate interest – to respond to enquiries and provide therapeutic services

Legal obligation – where record-keeping is required by law or professional bodies

Your information is treated with the utmost care and confidentiality.

I do not sell, rent, or trade your personal data. Information is only shared where necessary and appropriate, such as:

• With professional service providers who support the secure running of the website or email systems

• Where required by law

• Where there is a serious risk of harm to you or others, in line with professional and legal responsibilities

All reasonable measures are taken to protect your data from unauthorised access, loss, or misuse.

Confidentiality is maintained in line with UK GDPR and my professional and ethical obligations as a member of the British Association of Counselling and Psychotherapy (BACP).

Personal information is retained only for as long as necessary for the purpose it was collected and in line with professional, legal, and ethical guidelines.

You may request further information about data retention at any time.

You have the right to:

• Access the personal data I hold about you

• Request correction of inaccurate information

• Request deletion of your data where appropriate

• Withdraw consent at any time

• Raise a concern about how your data is handled

To exercise any of these rights, please contact me using the details below.

If you have concerns about how your personal data is handled, you also have the right to raise a concern with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

This website uses essential cookies to ensure it functions correctly and to understand how visitors use the site.

Cookies do not collect personally identifiable information and are used only to improve the website experience. You can adjust your browser settings to refuse cookies if you prefer, although some parts of the website may not function as intended.

This website may contain links to external websites. I am not responsible for the content or privacy practices of those sites, and I encourage you to review their privacy policies separately.

This Privacy Policy may be updated from time to time to reflect changes in legal requirements or how the website operates. The most recent version will always be published on this page.

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, you are welcome to contact me:

Email: info@suehaddenpsychotherapy.co.uk
Telephone: 07747 482078